Shipping policy

Order Processing Time

Orders are processed within 1–3 business days of receiving your order confirmation and payment.

Delivery Methods

Your order is delivered via courier services that guarantee fast and secure delivery. At checkout, you can choose the delivery method that suits you best.

Shipping Costs

Shipping cost depends on the delivery method and destination chosen.

Free shipping on orders over €250!

Order Tracking

Once your parcel is dispatched, you'll receive an email with delivery status and a tracking number, so you can follow its journey on the carrier's website.

Lost Parcel

We take care to ensure your order arrives safely. If your parcel is lost by the courier company, we commit to:

• resending your order
• issuing a full refund

The choice is yours!

Damaged Parcel

Our products are carefully packaged to protect them in transit. If you notice damage to the packaging, please refuse delivery and report the issue directly to the courier. We are not liable for parcels accepted in damaged condition.

Contact

Problem? Call +48 504 976 236 or email: store@wildfishstories.com